Design for what's next

Human-centred transformation for health, care and support through strategy, service design and AI.

Transformation isn't a destination, it's a mindset‍

We help health, care and support teams design smarter, more inclusive services using human insight, systems thinking and AI.

For too long, digital products have been treated as the "solution" to transformation. But real change isn’t delivered by tech alone. It requires alignment across people, processes, and systems.

We bring together service design, systems thinking and practical AI expertise to tackle complex challenges and unlock sustainable change.
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We work with:

NHS Transformation teams
ICSs, Public Health, Local Authorities
Organisations providing support services
Third sector health and care
Health tech product teams

Facing these challenges:

Uncertainty where AI and digital can add value
Lack of evidence into what users really need
Misalignment between stakeholders
Lack of internal capability or capacity

How we can help

Uncover and prioritise staff and end user needs
Co-design smarter more inclusive services
Prototype opportunities for innovation and AI
Create credible evidence-based business cases

Outcomes we achieve

Clarity and confidence about where to focus and how to invest
AI that’s practical, safe and genuinely useful — not abstract or risky
Smarter, more sustainable services built around real needs
Teams empowered to lead change from within

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Find out how we can help ›

Problems Worth Solving ›

Our podcast exploring human-centred change: listen here on Apple or Spotify

Case studies ›

Acas: Human‑centred AI strategy in just five weeks

NHS Mid and South Essex ICB: Service model design for a health and wellness centre

Breast Cancer Now: co-design for service delivery

Client feedback

"Working with Healthia is a joy and a pleasure"
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Sarah Mills, Transformation and Engagement, Mid and South Essex ICS

“Working with the superb team at Healthia has been an absolute joy. They delivered a superb alpha phase of our elective care educational project that has helped us devise strategies around the long-term future of educational video content in the NHS. The team is flexible, reliable and diligent and we appreciated the openness of their approach.”

Digital Innovation Manager, NHS Transformation Directorate

“We needed help understanding ways to help young people access mental health services and improve experiences. The rigorous approach identified where to invest for impact and the support finder is simple and effective. I’d recommend Healthia because their pace of work, outputs and approach to collaboration is excellent with good team working. They are flexible, open and encourage feedback.“

Helen Ford, Programme Director - NHS Gloucestershire ICB

“Our ICS is delighted with the outcome of this project and the four digital products, once developed, will make a significant and sustainable contribution in supporting our young people with social communication challenges and their families and in our efforts to move the focus from diagnosis to a needs led approach.”

Mark Hemmings, Head of Children’s Transformation (SEND), NHS Bristol, North Somerset & South Gloucestershire CCG