Duration: Four weeks

If you are thinking about how to reach more people or increase impact, you need to understand what’s working and where the opportunities are to improve. This consultant-led evaluation brings together data, lived experience and frontline knowledge to show what’s really happening across your service - and where to go next. We help you make decisions around where to invest.

What we do

• Collaborative mapping workshops - Understand journeys, roles and interdependencies
• Quantitative and qualitative research - Capture lived experiences from staff and end users
• Data analysis - Review performance metrics, uptake, demand, and outcomes
• Synthesis and reporting - A clear, visual service map and a focused evaluation report

What you get

• A shared understanding of how the service works - from frontline to system level
• Insight into pain points and gaps, grounded in staff and user experiences
• Opportunities for change - from operational quick wins to strategic redesign
• A credible evidence base to support business cases, transformation planning or investment

Who it’s for

• Service owners looking to understand impact and performance
• Transformation teams preparing for redesign or investment

Why it works

• We blend human insight, data and systems thinking to show the full picture
• Our process builds shared understanding, not just reports
• We create space for staff and users to shape the findings - not just be subjects of research

What you’ll get

• A detailed service map
• A clear, credible evaluation report with strategic actionable insight