Duration: Monthly subscription

Too often, teams move from insight to delivery and lose touch with what’s happening on the ground.

This Service Feedback Loop keeps you connected through monthly, light-touch feedback from users and staff - using video, pulse surveys and AI-powered synthesis for credible insight without the overhead. It’s a smart, human-first way to track experience and performance over time.

What we do

• Monthly feedback cycles with users and staff
• AI-powered synthesis of video and survey data to spot patterns and trends
• Light-touch planning calls to align on emerging priorities or areas of focus

What you get

• Monthly insights report with themes, quotes and quick wins
• User sentiment tracker to understand experience over time
• Pulse dashboard showing feedback trends and change impact
• Optional deep dives into priority topics or service areas

Who it’s for

• Service or transformation teams running live services or phased delivery
• Product or operations leads who want regular, low-friction user insight

Why it works

• Uses lightweight, respectful methods - no over-surveying or fatigue
• Combines AI with human judgement to keep insight meaningful
• Builds feedback habits and accountability across delivery cycles

What you'll walk away with

• Clear, timely insight to inform decisions
• A stronger, ongoing connection to your users and frontline teams
• Confidence that your service is learning - and improving - every month